Daily Habits for Ebay Sellers

Hello Dear Lister - I hope to find you well, with the 4th quarter upon us I am really looking forward to the hustle and bustle of the online holiday sales! As you know, these blog posts are a mix of what I believe we should be talking about, thinking about, and what people are asking us about. Today's post is about productivity, keeping good Ebay habits, and how I keep listing even when it seems time isn't on my side. Do not be fooled, selling on Ebay isn't my full time job, or even my part time job, its a fantastic hobby that I am excited to do. My love of fashion, making a little money, as well as the bargain buy has kept me a long time member on this incredible platform. After some self reflection and taking a step back, I realized there are a couple of steps, things I've done differently recently that have as of late changed the course of my store from fun change to getting some solid income. In my FREE Facebook group, Fashion Sellers Selling on Ebay I always be sure to stay positive and give the best advice I can when it comes to this part of the fashion industry. You can click on the link HERE and join.

First Habit: Designating an hour daily for Ebay and Ebay alone. Now I you're saying to yourself "Oh yea I totally do that", but I'm sure you don't, because I hardly do. You have to make this a habit, and a good one at that. To help with this I have a wall calendar up in my room, and when I work an hour on Ebay - I put a big fantastic X on that date, and if I worked on it a little, I get a line, and if I didn't do anything, I leave the day blank. It helps put you in the groove of selling everyday because you see a few X's in a row and you want to keep it up. I try to designate time every evening, and when I head to the remote to watch my favorite sports team or dramatic reality TV I always ask myself if I can put that X on my calendar. When the answer is no, I head to my computer or tablet and get to work, even if its for 30 minutes, every little bit helps. Most of the time Iā€™m editing listing titles, adding measurements, or creating new listings.

Second Habit: Always try to generate sales. Im blessed to have an eclectic closet with a variety of pieces that I no longer wear. I try to be smart and honest about editing my closet. If I haven't worn something in more than a year it goes on "probation", if it doesn't fit right, or I've bought it and haven't worn it in more than year, I list it, unless its special or I intend to wear it in the future at some point. I think to myself if I list and sell this, I could use the money and buy something that I would actually wear right now, or that is new and on trend. Its a solid incentive and my wardrobe is always evolving due to this mantra. I also put items for sale and discount pieces when I see little or no traction and I just want to unload them from my store. I try to be really objective when listing, and even more so when discounting. I also work on my social media accounts, liking things on my Instagram account, pinning on Pinterest, and engaging with other sellers in my Facebook group Fashion Sellers Selling on Ebay.

Third Habit: Being positive. I know this one sounds a little random, but its very true. I have had incredible months selling, and I have had dry spells like no other. It can be frustrating as a seller to not get people to buy your pieces or have a ton of watchers and the item isn't moving. There are times when I will sell an item and the buyer decides to return it for whatever reason and money I thought I was going to make- I wasn't going to make at all. Recognizing that there are always going to be those ups and downs is easy, making sure you stay positive and happy can be challenging, and I know this from personal experience. I do my best to smile and know that tomorrow is a new day, and you should too.

 

Can you Sell a Defective, Damaged, Flawed item on Ebay

A popular question that we often get is "Can you sell an item that is damaged, stained, or has some other type of flaw or issue?" The answer is ABSOLUTELY! You can sell items with broken zippers, weird stains, tears, or broken heels when done correctly.  Here at The Style Lister we have sold many items that have some type of flaw or defect - and they've all been successful sales with no returns. The one caveat is that you disclose the flaw in your listing description and are honest about it. Do not mislead the buyer by saying "small tear at the seam", and there is a 9" rip.

Here at the TSL we do NOT use the NWD acronym, nor do we put the flaw in the listing title. Instead we use the following steps below to ensure the buyer goes into the listing and considers it instead of just scrolling on without giving it a chance.

#1 Photographing the issue/s:
This type of documentation is imperative for your listing for several reasons. Most importantly it protect you the seller in case a buyer attempts to open an INAD (Item Not As Described) case against you. If you document the defect in your description and photograph it you can win a possible case that may be opened against you or get neg/neutral feedback removed. The second reason is the buyer is more likely to purchase if you show the issue, and they will know that your description is honest when you say " 1" tear at the seam". Try to take at least two pictures of the flaw, one with the item from farther away/whole piece, and a second up close shot so the buyer gets a good idea. TSL always keeps a few items handy to help the buyer reference the size of the damage/issue. We tend to use coins and a MAC lip liner pencil to showcase the size of the item. The buyer will know- its smaller than a dime, or smaller than the end of a lip pencil and they will be more interested in purchasing because they will have a better idea of the flaw. If you can show the measurements with a tape measure as well if the issue can be measured - this is great for any issue 3" or larger.

#2 Describing the issue/s:
This is just as important as taking a picture because documenting the flaw or issue can be critical when a case is opened against you. Lets say you post an item with a broken zipper, not only do you photograph the broken zipper but you also put it in the description "Zipper broken, will need to be replaced". If a buyer receives the item and attempts to open a case against you, or worse leave negative or neutral feedback you can contact Ebay Customer Support (1 (866) 540-3229) and they will be able to see that you very well documented this issue and they can either remove the feedback or more than likely decide in your favor if a case is opened. Not only should you mention the issue, but mention where it is, If there is a tear, mention the area its located, or if it is or isn't on the seam.  Explanation is key, if you mention the missing button will/won't be included or if the stain can/can't come out with dry-cleaning or a good wash will help a buyer decide if they want to purchase. Letting the buyer know if it is repairable is good business because they will be more open to the idea of purchasing the item. Don't say "could be repairable" when it isn't. DO NOT MISLEAD YOUR BUYER. This creates an environment that you seem untrustworthy and they can put that in their feedback, preventing you from getting future sales. If an item is vintage or from the 80's and before, they are more likely to purchase as a lot of true vintage pieces do have some sort of flaw due to time.

#3 Pricing your item correctly
When listing an item that is damaged or has some type of issue, you have to take into consideration the cost for the buyer. They will need to repair it on their own, pay a seamstress to do the work, or not be able to repair it at all. Items that have flaws need to have a discount, and it needs to be reasonable to inspire the buyer to purchase it for repair or just wear it as is. If the damage is significant, you will need to discount the item considerably. We've seen many people try to sell an item that is nowhere near wearable, usable, or repairable for an obscene amount of money, just because it is high end. No one will spend $950 on a Chanel dress that has the red stain in front because it got damaged when trying to remove the store sensor. A person will spend $900 on a Chanel dress that is missing one button or that will need a new zipper. Typically the price ranges from $15 to $25 for a new zipper, so you will need to factor that into your listing discount. You don't have to be exact, but keep that in mind when pricing your item. Also, state something to the affect of "priced low due to _______ issue." and if you are open to best offers, mention that too. 

Any seller can sell items that have flaws or issues, and sell successfully as long as you follow the above guidelines! Whats most important for listings like these is to document the issue and let the buyer know about it so they know what they are getting into.